In Future Travel Experience, coverage of Delta’s work with LocusLabs for its mobile app:
Delta worked with tech start-up LocusLabs to develop the wayfinding map functionality. Customers can search using generic terms like “coffee” or brand names like “Starbucks” and choose from a list of options to retrieve directions.
Campbell Kennedy, CEO and Co-founder of LocusLabs, said: “As a first among travel apps to ingrain location services this deeply, Delta has put the passenger’s needs first, while laying the groundwork to streamline the customer experience, improve operations, and ultimately provide a superior end-to-end travel service.”
